How can I order products through the Império da Arte Shop? To place an order in www.imperiodaarte.pt is quite simple:
Click "Add" to add the items to the "Shopping Cart". From that moment, the item will be visible in your "Shopping Cart".
At this point you can continue to buy by adding new products to the "Basket". When you have selected all the articles you want you should select the "Cart" item at the top of the page.
If you have a Promotional Code you can now enter and validate it.
To proceed click on "Process Order".
You should then choose to log in (if you have already registered) or to make a new registration by conveniently entering your data.
Select the shipping method and method of payment you want. Then select the "Order Summary" option.
You will see a summary of your order and can change your data, shipping option and payment method.
After confirming the data presented, select the "Finish Order" option.
You will now receive an email with confirmation of the order data, which also includes the payment details.
We suggest that you save the order data for future reference. By confirming the order data you are accepting the general conditions of sale, as well as other conditions existing in www.imperiodaarte.pt.
Can I get a product that is not available in the material / size / color that I want? If this product appears listed and does not have the size you want you can send an email to firstname.lastname@example.org. If the product is not listed, please send an email to email@example.com, stating the type of product you want as detailed as possible. We will do everything to design the product you want.
What payment methods are available? You can make the payment of your orders through Bank Transfer and Multibanco Reference.
Payment by Bank Transfer, for bank identity identified at the time of order completion. This payment method requires sending the transfer receipt to expedite the order processing.
Payment by Multibanco: Payment must be made from a bank in Portugal or through Netbanking, and the total amount must be equal to the value of the order. Possible costs inherent to the payment will be borne by the buyer - generally the payment by reference in ATM or netbanking is free. Payment must be received by the Império da Arte within a maximum of 3 calendar days from the date of acceptance of the order in order to try to ensure more reliably the existence of stock of the article (s) ordered. The order will be considered valid after confirmation of payment.
The payment method will be selected during the payment process. After completing the payment you will receive an email with an order confirmation (we recommend that you check the spam folder if you do not receive this email).
How are deliveries processed, what are the deadlines and costs? Deliveries are free for all purchases over € 50. For orders under € 50, the rate will be applied to the identified carrier at the time immediately preceding the order submission. a. Continental Portugal - order delivered between five and eight business days; b. Madeira and Azores - order delivered between five and ten business days; c. International - order delivered between five to fifteen business days. At Império da Arte all products are shipped wrapped in their original packaging. All our deliveries are made in collaboration with CTT (Correios de Portugal, S.A.).
How can I check the status of my order? You can access the menu "Tracking Orders" of the site where you can check the status of your order or through the link that appears in the order email. The day your order is dispatched from our premises, you will receive a confirmation email.
How can I return / exchange an order? If for any reason the "Buyer" is not satisfied with the products that you have ordered, you may return / exchange within 15 days of receiving the order provided that you comply with the following rules:
Products shall retain their original characteristics and the packaging shall not be damaged beyond that necessary for careful opening (carefully opened containers shall not be considered damaged);
The products must be complete with all the parts that make it up (e.g. both items in a pair must be returned);
Depending on the country where your order was delivered, the return for withdrawal may be subject to a return fee.
Can not return:
Products that have been tampered.
The exchange of products is possible for orders made in Portugal (Continental and Islands). The "Buyer" can do so by completing the "Return / Exchange Form" that accompanies the order, or by completing the online form available in your "Customer Area". The exchange can occur for the same product in another size, material or other different reference, provided that the value of the products to be exchanged is the same. We recommend that you return it by registered mail. We are not responsible for returns that do not arrive in our warehouse. The shipping cost of items you wish to return will be borne by you. Together with the returned items, we need you to include the proof of purchase, your name, address (specifying in the package that is a return) and a telephone number to contact you if there is any problem with your return. The exchange always requires confirmation from the Império da Arte. Items returned will be carefully inspected. Once verified that they are in perfect conditions, we will return the corresponding amount. The refund will be made as soon as possible and, in any case, within 14 days of receipt of the article. Please note that we will not consider the cost of sending your initial order for reimbursement. Due to the handcrafted process carried out in each of our pieces it is possible that some of the colors or shapes of the articles may vary slightly compared to the images displayed on our site. If you wish to change the size or material of the article, you will need to place a new order, processing the return of your previous order and requesting a refund of its value. If you decide to return / exchange your order you can send the delivery to the address:
Can I cancel an order not yet paid? The "Buyer" can request the cancellation of your order by submitting this request online or via email to firstname.lastname@example.org. This feature is only possible for orders that have not yet been paid. In this menu the "Buyer" must enter the order number and the email associated with it, in the next step you must confirm the cancellation of the order, and finally you will receive an alert that the order was successfully canceled and an email confirming the order cancellation.
We recommend that you confirm the size of the part you want to buy (eg rings) according to our size chart which can be viewed below
How can I contact the Online department? The Customer Service of the online store Império da Arte is a service of support to all the clients whose purpose is the provision of information and clarification of doubts. We are also always receptive to suggestions from our customers to improve our services. To do so, you should send us an email to: email@example.com
Who is responsible for protecting your information? Império da Arte determines the purpose and the processing of your data.
What personal information is collected? All our activities are based on strict ethical principles and legal requirements and are committed to protecting the privacy of all visitors to our sites and users of our (mobile) applications. Therefore, how we collect and store information depends on how our site and associated services are used.
Data collection through your interaction with us Various technologies can be used in our (mobile) sites and applications to improve them, make them easier to use, more efficient and more secure. These technologies may cause the data to be collected automatically by us or by third parties on our behalf. Examples of these technologies are cookies and web analytics.
Data flow When you visit one of our sites, the data is sent from your browser to our server. This data enables us to optimize our services and improve your experience on our sites and applications. The data is automatically collected and saved by us or by third parties on our behalf. We may collect information about your computer for system administration and report aggregate information for the purpose of internal marketing analysis. These are statistical data on the actions and navigation patterns of our users. In particular, this data may include the following:
the visitor's IP address;
the date and time of the visit;
the source URL (the site from which the visitor was forwarded);
the pages visited on our site;
information about the browser used (type and version of browser, operating system, etc.).
Data provided by you In addition to the data collected by automatic means, we also process data that you have provided to us. This includes, in particular:
Personal information with your personal identification, including your contact information, including your first and last name, billing or delivery address, date of birth, telephone number, email address, card information Credit and debit cards. If you provide any personal data of another person, make sure you have the right to share this information with us;
information provided upon registration as a customer of an Império da Arte website or service;
information you provide to us through third parties, such as Facebook;
information you upload or share through our site using our services;
If you have created an online profile, preferences and interests stored in this profile (see further profile information below
If you contact us, we may keep a record of this correspondence;
If you contact us to report a problem with our site or for technical or customer support, we may keep a record of this correspondence or conversation.
How are your data used? We may use the information held about you in the following ways:
to ensure that the contents of our site are presented in the most effective way for you and your computer;
for purposes related to your order: eg to notify you about the status of your order or delivery, to meet your requirements, such as answering a question about our products, satisfying your order, processing the Your payment card and / or provide you with customer support. We may use your data to assess your creditworthiness and may use third parties for this purpose;
to verify your identity and respond to any queries you may have, process your request and provide you with the best service possible;
to fulfill our obligations under any agreements entered into between us and us;
to allow you to participate in interactive features of our service whenever you choose to do so;
to notify you about changes to our services, changes to our terms, conditions and policies and / or other administrative information;
to provide you with the benefits and services as a member of Império da Arte's websites or services;
to manage and maintain our records;
to manage your membership as a member of Império da Arte's websites or services;
to allow you to participate in interactive features of our site, whenever you choose to do so;
allow you to send emails to other people through our "send to a friend" functionality
enable you to participate in sweepstakes, contests and similar promotions and manage such activities. Some of these activities have additional rules, which may contain additional information about how we use and disclose your IP;
customize content for you on our sites and offer you personalized offers;
prevent or detect any misuse or fraud;
With your explicit consent, we may contact you using the contact information provided to us (eg by regular mail, e-mail, SMS, telephone or any other electronic means) for marketing, advertising and Opinion surveys. Included here are, for example, information regarding Império da Arte products, e-commerce activities, special offers and promotions, as well as information on local store openings and local store activities. In order to be able to contact you with information that is of particular interest to you, your global interaction with Império da Arte, your use of loyalty programs, your ratings and product reviews, your history of contacts with our Customer support, your click results / newsletter opening, your web tracking behavior, the types of newsletter you subscribe to, your participation in promotions or events, your interactions with mobile applications and their use) , Will be analyzed and used in combination. We may use your personal data for marketing, advertising and opinion purposes.
The period of use of personal data provided by you will not exceed what we consider necessary, but may be unlimited.
Right of opposition and cancellation of the subscription E-mails sent by Império da Arte with, for example, a newsletter or marketing content, have the option of canceling them following the relevant instructions in the respective e-mail. If you do not wish to receive any of our emails, you can simply click on this unsubscribe link and we will stop sending you emails in the future. If you wish to withdraw your consent to receive information and promotional offers in general, including by regular mail, electronic mail, SMS, telephone or other electronic means, you may do so at any time, in writing, to Futurjóia - Ourivesaria, Unipessoal Lda., Rua Ferreira Cardoso n.350, 4420-144 - Gondomar, Portugal with the indication "data protection" or by sending an e-mail. If we have questions about your identity, we may ask you to identify yourself (eg by sending a copy of your passport / ID). Except for normal communication costs, this procedure is free. Regarding other types of messages that you may receive, such as maintenance notices or administrative notifications, receiving these messages can only be interrupted by deleting your account as these messages are a mandatory part of user accounts and are associated with the Use of our sites and applications (mobile). You can request the deletion of your account by sending an email to firstname.lastname@example.org.
Request to request information You have the right to access your personal data. You can write to us (to the address below), asking for details about the information we have about you and about the purposes for which it is held. We will make this information available within 40 days of your request, subject to any routine processing between that moment and the moment of response. For this information you may have to pay a reasonable amount commission (as allowed by the applicable data processing law).
Right to request corrections You have the right to request that personal data stored on you be corrected, complemented, deleted or blocked. Within four weeks of receiving the request, we will tell you whether and, if so, to what extent, we will comply with your request. If, for any reason, we do not comply with your request, we will give you the reasons for doing so.
Information security and data integrity We have adopted appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss or alteration and unauthorized use, disclosure or access, particularly where processing involves data transmission through a work network, and against All other illegitimate forms of processing and misuse. Império da Arte uses external data processors for the collection and processing of your personal data. The external data processors contracted by Império da Arte will only promote the processing of your personal data in accordance with the instructions of the Império da Arte and will be contractually bound to observe strict security procedures during the processing of your personal data.
Access to your personal information You can access and change your personal information by logging into your account at www.Império da Arte.pt and entering the site. You can click on the "My account" button (upper right corner) and you will have access to your personal information. If any of the information you have provided is subject to change, eg if you change your email address or other contact information, or if you wish to cancel your registration with the Império da Arte, you must inform us of this by editing the Your information on the "My Profile" page or by e-mailing us via this link. If you have any questions, please do not hesitate to contact us at email@example.com. If you prefer, we may change your personal information. In that case, just send us an email to that address or write us to the postal address indicated below.
Social networks If you choose to use a social network, your activity on our website or in our mobile applications will also be available on social networks like Facebook and Twitter. If you are logged in to one of these social networks while visiting one of our (mobile) sites or applications, the social network site may add this information to your profile. If you are using one of the social plugins, this information will be transferred to the social network site. If you do not want this data transfer, you should log out of your social network site before entering one of our (mobile) sites or applications. We do not have any interference on this collection and transfer of data through social plugins. You should read the privacy policies of these social networks in order to obtain detailed information about the collection and transfer of personal data, your rights and how you can enter the most convenient privacy settings. In addition, to improve your user and brand experience, your data may be sent to an outside party (eg, Facebook) for processing in accordance with privacy and data protection regulations. Facebook: http://www.facebook.com/about/privacy/ Twitter: http://twitter.com/privacy Google +: http://www.google.com/intl/en/policies/privacy/
Re-targeting technologies Our site uses re-targeting technologies. This allows us to direct advertising directly to our visitors who were already interested in our store and our products, from our partners' websites. We believe that delivering personalized, motive-based advertising is more interesting to our customers than advertising without any personal connection. We also work with other companies that use tracking technologies to present ads on our behalf on the internet. These companies may collect information about your visits to our (mobile) sites or applications and your interaction with our communications, including advertising. Re-targeting technologies scan your cookies and display advertising based on your previous browsing behavior.
Contact details are: Império da Arte firstname.lastname@example.org Or even by contact address: