1. About us
1.1. The Império da Arte designs, manufactures and sell online archaic, handcrafted and contemporary jewelry made of high quality materials and precious metals at affordable prices. Founded in 1999 by Pedro Vieira Alves, Futurjóia - Ourivesaria, Unipessoal Lda., With a registered capital of 10 500 €, has extensive experience in the Portuguese Jewelery sector. 1.2. The commitment to the brand Império da Arte aims to expose a unique jewelery concept that transports the history of civilizations to the design, modeling and shaping precious metals. Unique pieces whose creator's passion is easily memorized, remembered and recognized. If one of the purposes of art is to convey sensations, the Império da Arte can fulfill it with the maximum excellence.
2. Customer of Império da Arte
3. Applicability of the General Conditions of Sale
4.1. By registering on this website, you must ensure that the mandatory information provided is correct and complete. 4.2. We request that you inform the Império da Arte about changes of address or other, updating without delay, your personal elements in this website.
5.1. When you register to use this website, you will be asked to create a password. 5.2. The password will be sent to the email address specified by you during the creation of your profile in the Império da Arte. 5.3. The password is personal and you are responsible for ensuring that it is not transferred or made available to others. 5.4. You must keep it strictly confidential, not disclosing it or sharing it with third parties. 5.5. You are fully responsible for the use of your password as well as any orders made with it, even without your knowledge. 5.6. If you know or suspect that someone has known or used your password, you should immediately inform the Império da Arte. 5.7. You can change your username and password in your Império da Arte profile settings.
6.1. By placing an order through this website, you agree to purchase the products you have selected under these General Terms and Conditions of Sale. 6.2. Orders placed to Império do Arte on this website are subject to minimum and maximum quantity limits. 6.3. The Império da Arte places its products on this website within the limits of its existing stocks.
7. Order Confirmations
7.1. The order you make on this website does not constitute a binding agreement, unless and until the Império da Arte send its confirmation by email. 7.2. Império da Arte reserves the arbitrary right to refuse orders, particularly those relating to the ability to obtain credit or invoices to be settled. 7.3. The Império da Arte reserves the right not to process orders registered on the site www.imperiodaarte.pt when there are doubts as to the quality of final consumer of the "Customer" or when the orders do not comply with the general conditions of sale presented herein. These conditions and general terms of sale regulate exclusively the offer, acceptance of orders, transmission and shipments made through the website www.imperiodaarte.pt. 7.4. Império da Arte may not process the orders in the following cases: a. Whenever you do not have sufficient guarantee of good collection. b. The product is no longer available (payments will be returned). c. The billing information is not correct or verifiable. d. The order will be flagged by Automatic Security Systems as an incorrect order or an order that is susceptible to fraud. e. If there is evidence that the consumer is under the age of 18 or is not an end consumer. f. If it is detectable that the price indicated in the Online Store is wrong. g. If the order can not be delivered to the address. h. Orders are incomplete or incorrect. 7.5. In these cases, Império da Arte will inform, by email, the reasons why the sales contract was not made. 7.6. By confirming the order data you are accepting the general conditions of sale, as well as other conditions existing in www.imperiodaarte.pt. 7.7. The Império da Arte holds ownership of the company's products until it has received full payment for all of these products. 7.8. The data recorded by the Império da Arte constitute full proof of the order and the complete transaction. The data recorded by the payment system constitute full proof of the financial transactions. 7.9. If one of the Products included in your order is currently unavailable in stock, Império da Arte will inform you and send the order, if it continues to be the intention of the customer, as soon as stock is reinstated. 7.10. The customer will not be charged any / any non-existent Product (s) in stock. 7.11. You will have the opportunity to benefit from any promotional offers specifically related to your subscription to the Império da Arte newsletter.
8.1. The prices paid for the items you order are those displayed on this website at the time the order is placed, including VAT and excluding delivery charges that will be indicated before finalizing your order. 8.2. The shipping costs will be debited according to the values indicated on this website on the date you place your order, calculated in particular according to the size of the order and the delivery mode chosen. 8.3. The Império da Arte reserves the right to change its prices and shipping costs at any time as well as cancel a contract in case of errors of writing, printing or calculation.
9. Customs Duties
9.1. When you order products for international deliveries in countries other than those from which the shipments of the Império da Arte originate, you will be considered as the importer and must comply with the laws and regulations of the country where you will receive the merchandise. 9.2. You may be subject to import duties and taxes due once the goods arrive in your country. Any additional costs due for customs clearance will be borne by you. We do not control these costs nor can we predict their amount. The customs policy varies considerably from country to country so you should contact your local authorities for additional information.
10.1. All orders confirmed by the Império da Arte will be delivered to the address you specified for delivery when you placed your order and your shipment from the warehouse. 10.2. The Império da Arte makes every effort to ensure delivery within the following timeframe:
a. Continental Portugal - order delivered between five and eight business days;
b. Madeira and Azores - order delivered between five and ten business days;
c. International - order delivered between five to fifteen business days.
10.3. Deliveries are free for all purchases over € 50. For orders under € 50, the rate will be applied to the carrier selected at the time immediately prior to the order submission. 10.4. All our deliveries are made in collaboration with CTT (Correios de Portugal, S.A.).
11. Goods Check
11.1. It is up to the customer to check the quantity and condition of the goods upon delivery. 11.2. In the event of damage or missing items, you must advise and lodge a complaint with the carrier as well as inform the Império da Arte within seven days of delivery. 11.3. The returned merchandise will be analyzed by theImpério da Arte and, in such circumstances, theImpério da Arte will provide you with identical merchandise of substitution.
12. Returns / Exchanges 12.1. The products ordered will be delivered to the address indicated by the customer, and shipping costs will be borne by the customer. 12.2. The merchandise ordered will be delivered within the deadlines referred to in point 10.2 through a service provider acting in the name and on behalf of the Império da Arte, designated for this purpose. 12.3. It is up to the customer to check the quantity and condition of the goods upon delivery. 12.4. The customer has the right to free resolution of this contract within 14 calendar days, without the need to indicate any reason. 12.5. The term to exercise the right of free resolution expires 14 days from the day after the day you acquire, or someone you indicate, the product. 12.6. In order to exercise your right of free resolution, you must notify us by letter to the address indicated or to the email customercare @ Império da Arte.pt your decision to terminate this agreement by means of an unequivocal statement Mail, fax or electronic mail). 12.7. In order for the period of freedom to be respected to be respected, it is sufficient that its communication concerning the exercise of the right of free resolution be sent before the expiry of the period for termination. 12.8. In the event of termination of this agreement, all payments made, including delivery costs (with the exception of additional costs resulting from your choice of a mode of shipment other than the least expensive modality of normal shipment offered by us) will be reimbursed, Without undue delay and in any event not later than 14 days from the date on which we are informed of your decision to terminate this contract. 12.9. We do so as expressly stated by Customer not incurring any costs as a consequence of such reimbursement. We may withhold reimbursement until we have received the returned goods, or until you provide proof of delivery of the goods, whichever occurs first. 12.10. You must return the goods without undue delay and no later than 14 days from the day you inform us of the free termination of the contract. It is considered that the deadline is respected if you return the goods before the expiration of the 14 days. You must bear the direct costs of returning the goods. 12.11. The Império da Arte will only accept returns of merchandise in its original condition and packaging, accompanied by its invoice. 12.12. The products have to be complete with all the parts that make it up, and even with their identification tags if they exist.
13.1. The prices set, after order confirmation, includes VAT at the legal rate in force, and no discounts will be granted unless the parties agree. 13.2. The payments of the orders can be made through payment by ATM, bank transfer, or in the act of delivery via cash. 13.3. The payment method will be selected during the payment process. After completing the payment you will receive an email with an order confirmation (we recommend that you check the spam folder if you do not receive this email).
14. Jewelery Parts Warranty
14.1. The jewelery pieces purchased on this website are guaranteed by the respective manufacturer Império da Arte. 14.2. The guarantee of the quality of artefacts of the Império da Arte and its intrinsic value is guaranteed by the Imprensa Nacional da Casa da Moeda. All artifacts are contrasted in official contrasts in Gondomar and Porto, Portugal.
15. After Sales Service
15.1. If you have problems or questions regarding the purchased article, maintenance, other (s), contact Império da Arte via email for advice and assistance.
16. Limitation of Liability
16.1. The texts and photographs that illustrate and describe the products on this website are non-contractual, for informational purposes only. The Império da Arte will not be responsible in case of errors or omissions in the photographs or texts displayed on this website. 16.2. Due to the handcrafted process in each of our pieces it is possible that some of the colors or shapes of the articles may vary slightly compared to the images displayed on our site. 16.3. Without limiting the scope of these General Terms and Conditions of Sale and to the extent permitted by applicable law, no claim of any kind whatsoever, whether due to the Products delivered or to failure to deliver Products, or any other nature, shall be superior in Terms of amount, to the purchase price of the Products, in respect of which damages are claimed. 16.4. In no event shall Império da Arte be liable for any indirect, incidental or consequential damages of any nature that may result in connection with its Products, the use or sale thereof or this Site. 16.5. Any liability for any loss or damage that the customer may suffer as a result of breach of these General Terms and Conditions of Sale is expressly excluded. 16.6. Nothing in these General Conditions of Sale excludes or limits the liability of the Império da Arte for: (i) death or personal injury caused by our negligence; (Ii) false or fraudulent representation; (Iii) defective products; Or (iv) due to any matter whose exclusion or attempted disqualification from the Império da Arte would be considered illegal.
17. Force Majeure
17.1. The Império da Arte will make all reasonable efforts to fulfill its obligations. However, the Império da Arte can not be held responsible for delays or for the non delivery of merchandise caused by circumstances beyond its control. Such circumstances include strikes, wars, natural or other disasters, which render the production, transportation or delivery of products unfeasible. 17.2. In the event of a delay, Império da Arte will fulfill its obligations as soon as reasonably practicable, reserving the right to distribute to customers any remaining product supply in a fair and reasonable manner.
18. Governing Law and Competent Forum
18.1. These General Conditions of Sale are governed by Portuguese law and the parties agree to submit to the exclusive jurisdiction of the Portuguese Courts. 18.2. In the event of a dispute arising from a claim for a product purchased exclusively through our website, you may appeal to the Arbitration Court of the Porto Consumer Conflict Arbitration Center. More information on the Consumer Portal at www.consumidor.pt.
Centro de Arbitragem de Conflitos de Consumo do Distrito do Portof Porto Rua Damião de Góis, 31 Loja 6, 4050-225 Porto Phone: +351 22 550 83 49 / +351 22 502 97 91 Fax: +351 22 502 61 09 E-mail: firstname.lastname@example.org http://www.cicap.pt/
19.1. Império do Arte can not be held liable for damages suffered by third parties resulting from the use of any of our products. Likewise, you can not be held liable for damages suffered by the "Customer" as a consequence of improper use of your products. 19.2. The Império da Arte is not responsible for damages that are the result of incorrect information on the site. In the event that the "Client" suffers damages resulting from gross negligence or willful misconduct by the Império da Arte, none of the limitations set forth in this article apply. 19.3. Império da Arte has the right to change the information present in "General Terms and Conditions of Sale" at any time. The "Customer" is subject to the principles and terms in force at the time of ordering, unless the law or competent authority imposes any changes thereto. 19.4. All trademarks, design, texts, documents, movies, music, product names, other site materials and titles used on the site are the property of Império da Arte, and the user / consumer is prohibited from using or reproducing any of these items for commercial purposes.
20. Império da Arte contacts
20.1. In case of doubts or complaints, you can contact Império da Arte through the contact forms available here, as well as calling the Império da Arte to the address indicated below: - Futurjóia - Ourivesaria, Unipessoal Lda. Rua Ferreira Cardoso n.350, 4420-144 Gondomar, Portugal Telf. 220300729 Email: email@example.com Website: www.imperiodaarte.pt Telephone service 09h30 to 18h30.